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How to Contact us
How to Contact us
Customer Contact Centre
020 8554 5000
- Monday to Friday 8.00am to 8.00pm
- Saturday 9.00am to 1.00pm
- This is also the out of hours telephone number for social
services.
- Email - customer.cc@redbridge.gov.uk
Community Care Advice Centre
The
Community Care Advice Centre offers adults (aged over 18)
information, help and advice about adult care and
support
Opening Hours
Monday to Friday, 9.00 am to 4.30 pm
- Aldborough Road North, Newbury Park, Ilford, Essex, IG2
7RS
-
View on map
- Telephone 020 8708 7333 - Monday to
Friday, 8.30 am to 5.00 pm
- Out of hours 020 8554 5000 - to be used
in an emergency
- Email - community.care@redbridge.gov.uk
Housing Advice Centre
Provides comprehensive information for visitors or people
contacting the housing service by telephone.
Opening hours:
Monday, Tuesday, Thursday & Friday 9 am to 4 pm
Wednesday 1 pm to 4 pm
- 17-23 Clements Road, Ilford, Essex, IG1 1AG
-
View on map
- Telephone: 020 8708 4002 / 020 8708 4003
Call between 9 am and 4.45 pm
- Out of hours this number is to be used in an
emergency Tel: 020 8554 5000
One Stop Shop
Front line service offering advice and
information direct to the public on all council services.
Opening hours
Monday, Tuesday, Thursday & Friday 8:45 am to 4:30 pm
Wednesday 9:30 am to 4:30 pm
Payments & Benefits Reception
For enquiries in person about Housing Benefit,
Council Tax,Business Rates, Welfare Benefit & Student
Support
Opening hours
Monday, Tuesday, Thursday & Friday 8:45 am to 4:00
pm
Wednesday 9:45 am to 4:00 pm
Saturday 9 am to 12 noon
Complaints
- You can complete an on-line
complaints form
- Call us on 020 8708 4834
- Pick up a form from the One Stop Shop at
Lynton House, local libraries or other service
outlets.
Suggestions and compliments
- You can call us on 020 8554 5000
- Email us at customer.cc@redbridge.gov.uk
- Pick up a form from the One Stop Shop at
Lynton House, local libraries or other service outlets.
A-Z of services
Requests for information
- The Freedom of Information Act 2000 gives people the right to
request information held by public authorities. This Right to Know
allows you to access a range of recorded information held by the
Council. For more information:
- Check freedom of information pages
on Redbridge i
About the Redbridge i website
Redbridge i Improvements