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Home > Education & Learning > Libraries

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Library Consultation and Customer Service Standards

The London Borough of Redbridge is committed to placing local people at the heart of its work. It recognises and values the diversity of various communities within the Borough and wants to find new and better ways of involving local people and increasing their influence in the Council's decision making process.

A Summary of Recent Consultation Findings in Redbridge Libraries

Adults

• key findings from the adult users' survey 2006

Children

• key findings from the children's user survey 2007

 

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Customer Service Standards

Our customer service standards are a set of annually revised guidelines which we follow to ensure that you get the best possible service.

• Libraries Customer Service Standards

The broad aims of the Libraries Service, and details of the customer service standards we aim to achieve.

• Redbridge Libraries Service Consultation Strategy

An explanation of the commitment of the Libraries Service to consulting with both users and non-users to improve and develop the service.