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Corporate complaints

Listening to your complaintsYour views are important to us. We want to know what think about our services and whether they meet your needs and expectations. We can use this information to make sure that we get it right the next time. So, if you are not satisfied with a service or the way you have been treated, please tell us about it. Complaints can be made in three ways

  • Complete an on-line complaints form;
  • Contact our Customer Contact Centre  on 020 8554 5000
  • Pick up a form from the One Stop Shop in Ilford High Road, local libraries or other service outlets.                            

If you would like to compliment a particular service or staff member, or comment on how we do things, perhaps with suggestions for improvements you are able to do this as follows;

Compliments and Suggestions can be made in two ways

  • Contact our Customer Contact Centre  or call on 020 8554 5000
  • Pick up a form from the One Stop Shop in Ilford High Road, local libraries or other service outlets.